Role Summary
We are looking for a proactive and detail-oriented professional to support our International Business team. The role involves assisting the Business Development team with lead generation and contact research, while also coordinating the end-to-end execution of customer orders to ensure timely and seamless delivery.
Key Responsibilities
Business Development Support
- Identify and research potential customers across global markets.
- Pull and validate relevant contact information for target accounts and key decision-makers.
- Build and maintain prospect databases using online research tools and professional networks.
- Support the Business Development team in lead generation and market outreach activities.
- Ensure the CRM/database is updated with accurate customer and lead information.
Project & Operations Coordination
- Coordinate with internal teams (Sales, Procurement, Supply Chain, Quality, Logistics, and Finance) to ensure smooth execution of customer orders.
- Track order progress from confirmation through delivery and proactively follow up on pending activities.
- Monitor project timelines and ensure timely completion of milestones.
- Act as a central point of coordination between internal stakeholders and international customers for order-related updates.
- Resolve operational issues by coordinating with relevant teams and escalating concerns where required.
- Maintain project trackers, order status reports, and operational dashboards.
Reporting & Process Management
- Prepare periodic reports on lead generation activities, project status, and order execution.
- Identify opportunities for process improvement to enhance operational efficiency.
- Ensure adherence to internal processes and documentation requirements.
Qualifications
- Bachelor’s degree in Business Administration, Commerce, Engineering, or a related field.
- 1–3 years of experience in Business Development Operations, Sales Operations, Project Coordination, or International Operations.
- Experience working with CRM tools, Microsoft Excel, and Google Workspace.
- Strong analytical, coordination, and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
