Role summary
The Key Account Manager (KAM) at Scimplify will own strategic relationships with our most important clients, drive revenue growth, and act as the primary point of contact for complex, high-value accounts. This role requires a proactive, independent operator who navigates ambiguity, escalates and resolves issues decisively, and consistently delivers measurable business outcomes.
Key responsibilities
- Account ownership: Serve as the single owner for assigned key accounts; develop and execute account plans that align client objectives with Scimplify’s solutions.
- Revenue growth: Identify upsell, cross-sell, and renewal opportunities; meet or exceed quarterly and annual revenue targets.
- Stakeholder management: Build trusted relationships with C‑level and operational stakeholders; coordinate internal teams (product, delivery, support) to ensure client success.
- Issue navigation: Anticipate and resolve commercial, operational, and technical challenges; escalate appropriately and drive timely resolution.
- Independent execution: Operate autonomously to prioritize activities, manage pipeline, and close complex deals with minimal supervision.
- Reporting & forecasting: Maintain accurate pipeline and forecast in CRM; provide regular account health updates and strategic insights to leadership.
- Customer advocacy: Capture client feedback, influence product roadmap, and ensure high client satisfaction and retention.
Required qualifications
- Experience: 4–8 years in B2B account management, enterprise sales, or customer success with demonstrable success managing strategic accounts.
- Education: Bachelor’s degree in Business, Engineering, or related field; MBA or equivalent is a plus.
- Technical aptitude: Comfortable discussing SaaS/product capabilities and coordinating technical resources.
- Tools: Proficient with CRM systems (e.g., Salesforce), MS Office, and collaboration platforms.
Core competencies and traits
- Very high ownership: Takes end-to-end responsibility; follows through until outcomes are delivered.
- Situational navigation: Skilled at reading complex situations, adapting approach, and influencing multiple stakeholders.
- Independent worker: Self-starter who prioritizes, executes, and delivers with minimal oversight.
- Communication: Clear, persuasive communicator—excellent written and verbal skills; able to present to senior executives.
- Analytical mindset: Uses data to drive decisions, build business cases, and measure impact.
- Collaborative leadership: Coordinates cross-functional teams while maintaining client focus and accountability.
KPIs and success metrics
- Revenue attainment: Achievement of assigned quota (renewals, upsell, new revenue).
- Account retention: Renewal rate and churn for assigned accounts.
- Customer satisfaction: Net Promoter Score (NPS) or CSAT for key accounts.
- Pipeline health: Qualified pipeline coverage and forecast accuracy.
- Time to resolution: Average time to resolve escalations and critical issues.
What we offer & how to apply
- Benefits: Competitive salary, performance incentives, health coverage, flexible work policy, professional development budget.
- Apply: Send your CV and a brief note highlighting two enterprise accounts you managed and the outcomes you delivered to Sathishkumar.b@scimplify.com
Scimplify is an equal opportunity employer committed to diversity and inclusion. We welcome candidates who demonstrate the ownership, independence, and communication excellence required to thrive in this role.
